Frequently Asked Questions About Better Sleep
At Nona, we believe better sleep starts with the right support. Below you'll find answers to the most common questions about the Nona pillow — from sizing and care to how it helps improve sleep comfort. If you still have questions, our support team is always happy to help.
The Nona Pillow is designed to fit standard pillowcases and measures approximately:
Standard Size:
26 x 18 inches
The shape and internal structure are engineered to support proper neck alignment while still fitting comfortably into most bedding setups.
Yes. The Nona pillowcase is machine washable.
For best results:
• Wash in cold water on a gentle cycle
• Use mild detergent
• Tumble dry on low heat
This keeps the fabric soft and maintains durability.
The Nona pillow is designed to provide balanced comfort for multiple sleep styles.
It works well for:
• Side sleepers
• Back sleepers
• Combination sleepers
The pillow maintains support while allowing natural movement during the night.
When you first receive your pillow, we recommend lightly fluffing it to help it expand to its full loft after shipping.
After that, occasional fluffing helps maintain its shape and comfort.
Our pillow is designed for longevity. We've had customers that have used it for years and continue to use it every night!
We only allow usage of one promotional code per purchase order
At this time, we use FEDEX and USPS Priority Mail to ship our products.
Once you've placed your order, your product should ship within 2 business days. Once the product has shipped, you should receive a Fedex tracking number to the same email as your order confirmation. If you're having difficulties tracking your order, please reach out to us at elias@trynona.com
In most cases we are unable to make changes, but please feel free to contact us at elias@trynona.com
In most cases we are unable to make changes, but please feel free to contact us at elias@trynona.com
In most cases we are unable to make changes, but please feel free to contact us at elias@trynona.com
Your product should ship within 2 business days. Shipping speed will depend on if you chose Standard shipping (2-7 business days) or Priority shipping (2 business days)
Our standard return policy lasts 90 calendar days. If 90 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused or in like-new, donatable condition. You do not need the original packaging and we are unable to accept returns of stained, damaged, or incomplete pillows. To complete your return, we require a receipt or proof of purchase.
In some cases, we cover return shipping. Please contact our support team at elias@trynona.com and we'll help you with the return process.
To initiate a return, please contact us at elias@trynona.com
Once your return is received and inspected, we will send a followup email regarding your refund. Please allow 1-2 weeks from our receipt date. Most are processed within 5-7 business days to your original payment method.
Our warranty is 3 years! If you've received a defective item, please contact us elias@trynona.com